CONTENT MANAGEMENT SYSTEM ONLINE HELP
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FAQ Help Map
Site Map
The Basics
The Basics
How to use this FAQ
Create a Website Tutorial (Printable)
Editor Quick View
Save Changes | Preview | Publish
Clearing your browser cache
I've made changes in the CMS but can't see it live?
Changing Contact Details
How to change the website name
Glossary of website-related terms
Preferred Web Browsers
10 tips everyone should know
Publishing Changes
Logouts / Session Expired / Can't edit page X
Drag and Drop Editor - How to link to a page or file
Domain Names
Domain Names
Domain Name Registration Tutorial
How to transfer an existing (pre registered) domain name to your website
Requesting a UDAI
What are your nameservers and IP addresses
Domain name renewals
DNS - Changing A-Records, CNAME records, TXT records
DNS - Changing Nameservers to a new host
Lapsed Domain Names
Adding a Subdomain (sub host) to your site
Verifying your domain with Google, Bing.
Website Statistics
Investigating Outages
Updating Domain Contact Details
Domain Free parked and Google Apps
Having trouble getting the UDAI from another .nz registry?
How to purchase a domain name that is registered to someone else.
Website Hosting
Hosting Speed / Specifications
What is a hosting fee?
What is your A record?
Redirect one domain to another
Outage - I can't see my website
How can I check my bandwidth usage?
Slow speeds and Load balancing
Backups - All about Backups
Moving away from us
Security - How secure are our servers?
Common Questions
Timeline to build your website
Checklist before going live
How can I make my trial site live? (go live)
Can I extend my trial?
I've made my site live - why can I not find it in Google?
Procedure for getting a customised website template
Editing more than one website
How to switch to HTML Mode
Google results are linking to an old page - how do I fix this?
Who owns my website?
Creating a web site for an extra domain name
Custom Placeholder Pages [One page website]
How do I change my login password
My images look ok in the CMS, but show rotated on iPad, other devices
Building your site
Design Templates
The Basics
Design template overview
Zone 2
Which design template is best for my needs?
Site Wide Message - Covid19 message
Changing the Banner
Creating a banner for my website
Uploading a new banner
Choosing a Banner from our library
Adding Prev/Next Arrows and Pagers to your banner.
Tweaking your template
Changing fonts
Changing Background Colours and Other Colours
Add background images
Templates Advanced
Getting us to customise your template
Importing a new template
Specifying the DOCTYPE
Custom template tags [TAGS] overview
CSS Menus
CSS Menus over Google Adsense
Photoshop Guidelines
Template Variations [A-F]
Stylesheets and CSS
Showing products promotion status in the product list
CMS Classes
Add cartcount number to a template
Template Classes
Troubleshooting
Undoing design changes...
Font colour won't change from blue
Pages
Page Basics
How do I add a new page?
What kind of page template should I use?
Removing or deleting a page
Setting your homepage
What can I use a single plain pages for?
Hidden Pages and Password Protected Pages
Hiding default page headings
Changing the page layout
3rd Party Widgets
Timely - Appointment scheduling for service-based businesses
Accommodation Availability System
PollDaddy
Other layouts
News/Events Pages
Enquiry / Survey Forms, Custom Enquiry Forms
Adding Flash movies
Uploading content
Uploading Videos / Streaming Videos
FTP - Uploading large files or files in bulk
FTP using Mozilla Firefox
Linking to PDF and word Documents
Photographers Shopping Cart
Getting Started with the Photographers Shopping Cart
Preparing and Resizing Your Photos for Web
Understanding File Names
Organising your folders and files
Uploading Photos
Events Booking System
Events Booking Over View
Adding the Events Booking System
Events Management Interface
Adding an Event
Creating a Venue
Setup your Events Shopping Cart
Managing Your Events
Event Layouts and Styling
Business Directory
The Classic Editor (TinyMCE)
Editor Introduction
Formatting Text
Changing Font Colours
Line Spacing Notes
Using headings effectively
Why can't I choose a specific point font size?
Copy and Paste is a great way to make your life easier, but beware of these pitfalls.
Inserting content
Inserting Photos / Positioning Photos
Positioning images on single plain pages
Page Introduction and Page Footer
Inserting Links.
Inserting Tables / Columns / Background Colours.
Adding a calendar
How do I create an image link, or upload a linked advert?
How do I embed or insert a map (or other dynamic content) in to my page?
Troubleshooting
I have saved my edits but they aren't visible on my site - Why?
Demo-Only Message when Saving Changes
Browser crashing when opening page
Flash video is overlaying the menus or other items
Editor Advanced
Keyboard Shortcuts
Backups / Undo / Reverting to a previous version
Giving members editor access
Contentbox Editor
Contentbox Introduction
Editor Icons
Editor Basics
Images / Photos
Finding Images
Clip Art Banners and Images
Royalty-Free Images
Editing Photos
Image requirements for your website.
Uploading Photos
How to upload a photo
Uploading photos in bulk
Set custom image dimensions & auto cropping
Thumbnails don't update when i change photos
I can't upload photos why?
How to Check your Filespace Usage
I get a "demo only" message when uploading my photos, why?
Slideshows / Advanced Features
Add a Gallery Slideshow to any page on your website
Water marking and bulk size reduction software
Colorbox / Lightbox Popup
Rotating Images/Links in content
More Q & A
There is a meta title that comes up on every page !?
Edit Referral / Referred By dropdown options
Menus
Create a link button [Menu Link]
Sub menus
Tweaking your menus
Change Menu Button Name and SEO options
How do I add a new menu button?
How do I change the look of my menu buttons?
How do I add custom menu button images?
Adding content below menu buttons
Change menu to CSS capable
Custom Form Basics
E-Commerce
Shopping Basics
What is an ecommerce site? When might I need one?
Standard Online Sales Sequence
Hiding a product or category
Setting up a Shopping Cart (printable tutorial)
Wedding Lists and Wish Lists
Promoted Items
Duplicating a product
Reviews and Ratings Widget
Removing Default Featured Products
Advanced Ecommerce
Custom Invoice / Receipt Templates / Notifications using [TAGS]
Affiliate Systems
Choose how to order custom fields that have been added to the checkout page
Force order of custom fields in dockets
Fast sale items
Pricing, Currencies & Freight
Freight, Shipping or Delivery Fees
Adding a currency converter
Trade Pricing / Member Pricing
Multiple Currencies
GST/ Tax Based Pricing
Bulk Product Pricing Updates
Vouchers and Discounts
Troubleshooting - Help - my freight is incorrect!
Rental, Booking and Appointment Systems
Appointment Scheduling (Services Booking)
Rental / Hire Management System
Accommodation Booking System
Syncing your Google Calendar
Layout & Formatting
Shopping Cart Tags
FEATURED PRODUCTS - Best Sellers, On Sale, Featured Items & New
Catalogue/Shopping Cart Layout Options
Options for colour and size (with different prices, SOH or codes)
Delivery Address, Gift Message, File Upload and Checkout Customisations
Adding additional questions at product level
Adding a product under multiple categories
Hiding the Checkout
Creating a Popup Checkout
Customising Email Notifications
Custom Thumbnail Sizes
Hide Stock Quantity
Hiding a product or category
Changing shopping cart prompts using REWORD PROMPTS
Send a TAX INVOICE instead of an invoice
UOM Unit of measure is not showing.
Payment Options
Trouble Shooting - Payment Method box is not showing text
What is a payment gateway and a merchant account?
Selecting the right credit card payment gateway / merchant account. NZ
What other Payment Options can I offer on my website?
Credit Card Payment Notifications
Shopping Cart Transaction Messages
Hosted Payment Solution, or your own SSL cert?
Information for Completing Merchant Account Forms
Paymark Logins
Where to add Returns Policy information
Adding additional information to a successful credit card transaction
Working with Custom Payment Options
Subscription Payments
Stock & Quantities
Out of stock, hidden, not for sale or prioritised products
How does quantity in stock reduce?
Quantity selection - allowing decimals or more than 20
Product option level stock availability and pricing
Out of stock, allowing backorder
Vouchers, Discounts, Loyalty Points
How to add Vouchers and Discounts
How to send a voucher with the purchase of a product
Voucher Creation and Management
2 for 1, quantity discounts, member discounts
Loyalty Points Across multiple shopping carts
Discounts / Sales
Free Freight
Selling Photos / Prints
Shopping Cart Add-on Page types
Advanced APIs / Add ons
How to import products from a CSV file spreadsheet into your Shopping Cart
Exporting product info from MYOB
Ordering products offline
Restricting orders to specific countries
Importing orders to my accounting system.
Selling digital media (like PDFs)
Fastway Couriers Integration
Address Label Printing
Connect your Site to Facebook Shopping
Disabling Shopping Elements
Disabling the Buy button across the website
Disabling the Buy button for specific products
Hiding a Freight Option
Hiding a Payment Option
Turning off notifications to customers/merchant until paid
Email & Membership
From Addresses, Notifications & Validation
Global Enquiry form options
Webmail
Moving email to a subfolder using Squirrel Mail (webmail)
Bulk Email
What is the bulk emailer?
Where is the Bulk Emailer?
Creating an Email Template / Email Tags
How to Send Newsletters to a Mailing List
Test your newsletters - Formatting Issues (MS Outlook)
Bulk Emailer Stats and Issues
Opt in / Opt Out / Collecting email addresses
Mailing List - Importing an existing list
Failed Senders
Annoying popup subscribe boxes
Unsubscribing
CRM Features
Setting followup dates
Customer Notes
CRM Customer Tagging
Customer Relationship Management
Email Campaigns
All About Email Campaigns
Starting and Stopping Email Campaigns
Membership Expiry Emails
Forums & Blogs
How do I create a forum?
What type of forum should I choose?
Blog Pages
Web Digests by Email
Facebook Comments Box
Managing Membership
Member Status / Security Levels / Opt In Levels
Member Security/Password Pages
Logout Issues On Password Protected Pages
Customising Registration Pages
Registration and Password Reminders
Auto Membership Registration, Expiry, Renewal and Payments
Advanced Members Widget
Member Collaborative Pages, Member Content
Allow admin access for single pages
Import Members from spreadsheet
Pop3/Imap Email Services
Email Overview
Creating new POP3 or IMAP Email Mailbox Accounts
IMAP on Outlook for Office 365 - Synchronising Folders
Outlook Desktop (Office 365) Settings
Getting a TLS Security Error - Invalid SSL Certificate
Secure SMTP - One SMTP for all ISPs
Domain Email and Minimising Spam
Sending emails using your domain email address
How many email addresses can I have using my domain?
What is a forwarding email address?
My email doesn't work
Can I have one domain email address forward to two email inboxes?
What spam filtering do you do?
Iphone / Smartphone email integration for gmail/google apps users
Web forms - email debugging
Size Limits On Emails
Whitelist IP Addresses / SPF Record
Changing a password assigned to an email address
Change To Gmail
Migrate IMAP Email History
Scams and Hoaxes
General Tips to avoid Phishing
Some that are not scams
Paypal - HostGator
Trademarks and Domains (mainly from Asia)
Bank Refunds - aka Nigerian Bank Scam
Reciprical Link Request
Fees for website directories claiming huge hits
Domain Renewal Notices / Trademark Infringements
Lead Magnets / Growing Your Customer Database
Blog Lead Magnets
Lead Magnet Page
Promoting your site
Analytics and Tracking
Facebook Pixel
Google Tag Manager (GTM)
Google verification of Domain ownership
Google Analytics - Tracking Code
Why isn't Google Analytics tracking my website?
Google Analytics - Adding the tracking code (traditional)
Social Networks
Add a Facebook Like button
Add a Twitter Feed
Add a Pinit Button to Your Page
Add a website page as a facebook page tab
Facebook preview caching old/offline version, wrong image displayed
Search Engines
SEO Strategy and Process
Selecting the right key phrases and keywords
The first paragraph is very important
Headings and Titles
Where do I enter Metatags?
META keywords
Natural URLs and SEO filenames
Search Engine Optimisation example
Linking - incoming links
Web Statistics
Submit your website to search engines
Make changes a pages content often, or not at all
Search within my own website
Google Adwords
Google Sitemap XML
Add your sitemap.xml to Bing Webmaster Tools
Add your sitemap.xml to Google Search Console
Renewing domains for several years is a good idea
More Search Engine Optimisation information
Will transferring my existing website to you reduce my existing SEO ranking?
Avoid flash and activeX
Facebook / Social Networking links
Secure Files/Pages and Google
Advanced
Power User Options
Advanced Users Introduction
Colorbox - Popups
Advanced CSS Tip Sheet For Responsive Design
Add a news or events feed to another page
Importing a website designed externally
Menus - Active Page CSS Classes
Advertising - Rotating Clickable Adverts
Help - File Site pages being overwritten by CMS pages
Adding javascript to your website
Web Site Account Transfers
Transfer/Import Website With Many Pages
Random Content
ReCaptcha / Human Prompt
Adding a youtube popup video with Colorbox
Mobile Devices
Setting the correct timezone
Additional Website Administrators
Real Estate Listings Banner
Updating website design of live website
Get your Page ID
PHP Setup
Bookings Management System
Services Overview
General Booking Info
Creating Bookable Products and Settings
Bookings and bookings management
Common Booking Questions
How do I add a lunch break to a calendar
Wordpress
Migrating Wordpress Sites
[TAGS]
Bulk Email / Membership Tags
Shopping / Notification Tags
Tags for Templates
Embedding Web Fonts
Forms
Custom Forms
Viewing Form Submissions, Statistics
Messages versus Members
Custom Email Subject Line - Auto Responder
Form with a file upload
Change default thank-you text ( Registration, Enquiry pages)
API - EDI
Retrieve Order Information
Retrieve Member Information
View/Insert/Update Members
View/Insert/Update Products
Pricespy and GoSweetSpot
API Synchronisation With Other Services
FAQ Help Map
Accounts Issues
Change of Business Owner
The Basics
The Basics
Domain Names
Website Hosting
Common Questions
Building your site
Design Templates
The Basics
Changing the Banner
Tweaking your template
Templates Advanced
Troubleshooting
Pages
Page Basics
3rd Party Widgets
Other layouts
Uploading content
Photographers Shopping Cart
Events Booking System
Business Directory
The Classic Editor (TinyMCE)
Editor Introduction
Formatting Text
Inserting content
Troubleshooting
Editor Advanced
Contentbox Editor
Contentbox Introduction
Editor Icons
Editor Basics
Images / Photos
Finding Images
Editing Photos
Uploading Photos
Slideshows / Advanced Features
More Q & A
Menus
Create a link button [Menu Link]
Sub menus
Tweaking your menus
Custom Form Basics
E-Commerce
Shopping Basics
Advanced Ecommerce
Pricing, Currencies & Freight
Rental, Booking and Appointment Systems
Layout & Formatting
Shopping Cart Tags
Payment Options
Stock & Quantities
Vouchers, Discounts, Loyalty Points
Selling Photos / Prints
Shopping Cart Add-on Page types
Advanced APIs / Add ons
Disabling Shopping Elements
Email & Membership
From Addresses, Notifications & Validation
Global Enquiry form options
Webmail
Moving email to a subfolder using Squirrel Mail (webmail)
Bulk Email
CRM Features
Email Campaigns
Forums & Blogs
Managing Membership
Pop3/Imap Email Services
Scams and Hoaxes
Lead Magnets / Growing Your Customer Database
Promoting your site
Analytics and Tracking
Social Networks
Search Engines
Advanced
Power User Options
PHP Setup
Bookings Management System
Services Overview
General Booking Info
Creating Bookable Products and Settings
Bookings and bookings management
Common Booking Questions
Wordpress
[TAGS]
Bulk Email / Membership Tags
Shopping / Notification Tags
Tags for Templates
Embedding Web Fonts
Forms
API - EDI
FAQ Help Map
Accounts Issues