CONTENT MANAGEMENT SYSTEM ONLINE HELP
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FAQ Help Map
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The Basics
The Basics
How to use this FAQ
Create a Website Tutorial (Printable)
Editor Quick View
How to add a new page
How to delete a page
Adding / Renaming a custom filename to your pages
How to change the website name
How to edit the Footer
Save Changes | Preview | Publish
How to link to a page or file (Drag Drop Editor)
How to create a linkable button (Drag Drop Editor)
How to add a button link in TinyMCE
How do I switch between websites
Clearing your browser cache
I've made changes in the CMS but can't see it live?
Changing Contact Details
Glossary of website-related terms
Preferred Web Browsers
10 tips everyone should know
Publishing Changes
Logouts / Session Expired / Can't edit page X
Setting page options via the OPTIONS tab
How do I change my Website Fonts?
Domain Names
Domain Names
Domain Name Registration Tutorial
How to transfer an existing (pre registered) domain name to your website
Setting your Primary Domain name for the website
Updating Domain Contact Details
Requesting a UDAI
Domain Name Verification with Google, Microsoft, Mailchimp etc.
What are your nameservers and IP addresses
Domain name renewals
DNS - Changing A-Records, CNAME records, TXT records
DNS - Changing Nameservers to a new host
Lapsed Domain Names
Adding a Subdomain (sub host) to your site
Website Statistics
Investigating Outages
Domain Free parked and Google Apps
Having trouble getting the UDAI from another .nz registry?
How to purchase a domain name that is registered to someone else.
Website Hosting
Hosting Speed / Specifications
What is a hosting fee?
What is your A record?
Redirect one domain to another
Outage - I can't see my website
How can I check my bandwidth usage?
Slow speeds and Load balancing
Backups - All about Backups
Moving away from us
Security - How secure are our servers?
How do I change my hosting plan?
Common Questions
Timeline to build your website
Checklist before going live
How can I make my trial site live? (go live)
Can I extend my trial?
How can I make changes to the way my site looks?
How do I change my website theme
Procedure for getting a customised website template
Editing more than one website
How do I remove or edit my sitewide messages
How do I change my login password
I've made my site live - why can I not find it in Google?
Google results are linking to an old page - how do I fix this?
My images look ok in the CMS, but show rotated on iPad, other devices
How do I edit my Template Footer
How to switch to HTML Mode
Adding Code before the BODY tag
How do I remove the featured products that appear on my new trial site
Who owns my website?
Creating a web site for an extra domain name
Custom Placeholder Pages [One page website]
Where is the OPTIONS tab?
How do I change my font / text / heading size?
How to edit my Template Header
How do I change editors?
Guides
Updating the look of your site (Guide)
Creating a Homepage with Contentbox
Building your site
Pages
Pages Overview
How do I add a new page?
Removing or deleting a page
Reordering Pages
What kind of page template should I use?
Setting your homepage
Blog Pages
News/Events Pages
Submenu Pages
Enquiry / Survey Forms, Custom Enquiry Forms
What can I use a single plain pages for?
Hiding a Page | Password Protecting a Page
Hiding default page headings
Changing the page layout
Setting Pagination / Items to show (Gallery/Blog/Ecommerce)
Content Editor Modes Explained
Drag Drop Editor (Default)
Drag-drop Editor Overview
Inserting Images
Changing the editor from Drag-Drop to Contentbox
Changing the editor to TINY MCE
Using Drag-drop in Blog and Events pages
How to create a linkable button
How to link to a page
Setting content visibility on Desktop and Mobile
Hover states and animations
How to link to in-page content
Special Snippet Blocks
Homepage Featured Slider
Homepage Featured Grid
Portfolio Snippets
Product Snippets
Contentbox Editor (Advanced)
Contentbox Introduction
Editor Icons
Editor Basics
Section Settings & Content Settings
Contentbox Backgrounds
How to add a Background Colour
How to add a Background Image
Background Positioning
How to add a colour overlay over the Background Image
Titling a Background Image or Texture
Common Contentbox Questions
How to add a Contentbox section
How to delete a Contentbox section
How to move a Contentbox section up or down
Adding a menu link that jumps down to a section of the page
How to set a height for the Contentbox Section
How to quickly change text White or Black
Changing the width of the content within the Contentbox section
Changing the default spacing above and below the content
How to add a youtube video to a Contentbox section
Changing the Contentbox section height on mobile
The Classic Editor (TinyMCE)
Editor Introduction
Formatting Text
Changing Font Colours
Line Spacing Notes
Using headings effectively
Why can't I choose a specific point font size?
Copy and Paste is a great way to make your life easier, but beware of these pitfalls.
Inserting content
Inserting Photos / Positioning Photos
Positioning images on single plain pages
Page Introduction and Page Footer
Inserting Links.
Inserting Tables / Columns / Background Colours.
Adding a calendar
How do I create an image link, or upload a linked advert?
How do I embed or insert a map (or other dynamic content) in to my page?
Troubleshooting
I have saved my edits but they aren't visible on my site - Why?
Demo-Only Message when Saving Changes
Browser crashing when opening page
Flash video is overlaying the menus or other items
Editor Advanced
Keyboard Shortcuts
Backups / Undo / Reverting to a previous version
Giving members editor access
Styling Content
How to add Rounded Corners and Borders
Changing a Snippet Block background colour with the Colour Editor
Adding or removing a column from a Snippet Block
Reordering Columns
Resize Columns
Hiding Icons in the editor for distraction free editing
Adding custom classes or CSS rules to a snippet block
Images / Photos
Finding Images
Clip Art Banners and Images
Royalty-Free Images
Editing Photos
Image requirements for your website.
How do I know what size image I need?
Using the Drag-drop Image Wizard to change the display area of an image
Cropping Images to be a consistent height and width
Adding a colour overlay to your image
How to stop the editor scaling the image to fit the width of the column
Oversized Image Warnings
Resizing an image permanently to reduce filesize
Inline images in Drag-drop and Contentbox
Uploading Photos
How to upload a photo
Uploading photos in bulk
Copying or Importing a Photo from an Image Link
Set custom image dimensions & auto cropping
Thumbnails don't update when i change photos
I can't upload photos why?
How to Check your Filespace Usage
I get a "demo only" message when uploading my photos, why?
Advanced Features
Water marking and bulk size reduction software
Colorbox / Lightbox Popup
Image Captions
Banners and Sliders
The primary Website Banner
Banners Overview
Uploading a new banner
Creating a banner for my website
Choosing a Banner from our library
Adding Prev/Next Arrows and Pagers to your banner.
The Contentbox Banner
Page Banners
Sliders and Slideshows
Where can you add Slideshows in the CMS
Drag and Drop Sliders
Homepage Featured Products Sliders
Latest News Slider
Slide images from a Gallery Page into another page
Create a testimonial slider using testimonials added to a drag-drop page
Uploading content
Embed a Youtube or Vimeo Video in your Drag-drop or Contentbox page
Uploading Videos / Streaming Videos via a Video page type
FTP - Uploading large files or files in bulk
FTP using Mozilla Firefox
Linking to PDF and word Documents
Design Templates
The Basics
Design template overview
Zone 2
Which design template is best for my needs?
Site Wide Message
Overriding the template styling e.g. Headings, Product Styling
Changing your templates Masthead for a different layout
Tweaking your template
Changing fonts
Changing Background Colours and Other Colours
Add background images
Sticky Headers or Menu
Templates Advanced
Getting us to customise your template
Importing a new template
Specifying the DOCTYPE
Custom template tags [TAGS] overview
CSS Menus
CSS Menus over Google Adsense
Photoshop Guidelines
Template Variations [A-H]
Stylesheets and CSS
Showing products promotion status in the product list
CMS Classes
Add cartcount number to a template
Template Classes
Custom Arrows on Dropdowns
Shopping Cart Tags
Troubleshooting
Undoing design changes...
Font colour won't change from blue
Forms
Add a custom enquiry form to a standard page
Custom Forms
Viewing Form Submissions, Statistics
Messages versus Members
Custom Email Subject Line - Auto Responder
Form with a file upload
Change default thank-you text ( Registration, Enquiry pages)
Auto Complete Address
More Q & A
There is a meta title that comes up on every page !?
Edit Referral / Referred By dropdown options
How to remove default header content
Enabling Widgets / Shopping / Social Media links on the website
Menus
Create a link button [Menu Link]
Sub menus
Tweaking your menus
Change Menu Button Name and SEO options
How do I add a new menu button?
How do I change the look of my menu buttons?
Changing the menu style to a Mega Menu
How do I add custom menu button images?
Adding content below menu buttons
Change menu to CSS capable
Mobile Formatting
Advanced Page Types
Events Booking System
Events Booking Over View
Adding the Events Booking System
Events Management Interface
Adding an Event
Creating a Webinar / Video Event
Creating a Venue
Setup your Events Shopping Cart
Managing Your Events & Attendees
Event Layouts and Styling
Events Categories
Disabling Address or Freight options on Events Pages
Events Notifications
recurring
Business Directory
Photographers Shopping Cart
Getting Started with the Photographers Shopping Cart
Preparing and Resizing Your Photos for Web
Understanding File Names
Organising your folders and files
Uploading Photos
E-Commerce
Shopping Basics
What is an ecommerce site? When might I need one?
Standard Online Sales Sequence
Adding a Product
Adding a Category
Special Categories - All Products, New Products, Linking a Category to another Category
Hiding a product or category
Deleting a Category
Setting up a Shopping Cart (printable tutorial)
Wedding Wish Lists
Promoted Items (Featured Products)
Removing Default Featured Products
Reordering Featured Products
Duplicating a product
Reviews and Ratings Widget
Adding Sizes / Colours and other custom options to a product.
Moving a product from one Shopping Page to another
Product Options
Product Options Overview
Options for colour and size (with different prices, SOH or codes)
How to delete or edit an existing Product Option
Adding additional questions at product level
Rewording the default product options
Setting a default Product Option
Choosing a display format for your Product Options
Allowing customers to add multiple options to the cart at one time
Showing the price range available instead of a single price
Adding swatches (Simple Product Options)
Global Colour Options
Adding Swatches (Product Variations)
Showing Qty Amount for each option > Product Variations > Display Format - Single Radio List
Layout and Formatting
General Layout and Formatting
Catalogue/Shopping Cart Layout Options
FEATURED PRODUCTS - Best Sellers, On Sale, Featured Items & New
Changing what happens when the customer clicks BUY
Custom Thumbnail Sizes
Adding a search option to your shopping page
Category / Product Lists
Adding a product under multiple categories
Product List Show more button
Moving Categories to Sub-categories
Display Options: Category List / Product List Checkbox Settings
Show additional images in the Product List
Product Detail Pages
Featured Product Stamps
UOM Unit of measure is not showing.
Add Social Network Like buttons to your product pages
Changing the Product Image View
Styling your product description text
Changing the Product View Layout
Adding a subtitle field to products
Display Options: Product View Checkbox Settings
Cart and Checkout
Delivery Address, Gift Message, File Upload and Checkout Customisations
Changing shopping cart prompts using REWORD PROMPTS
Enabling / Disabling Shopping Elements
Disabling the Buy button across the website
Disabling the Buy button for specific products
Hiding a Freight Option
Hiding a Payment Option
Turning off notifications to customers/merchant until paid
Hiding a product or category
Preventing Customers from Ordering from multiple carts
Hide Stock Quantity
Enable / Disable the Wishlist Service
Add My Account / Cart / Checkout Links
Advanced Ecommerce
Custom Invoice / Receipt Templates / Notifications using [TAGS]
Affiliate Systems
Choose how to order custom fields that have been added to the checkout page
Force order of custom fields in dockets
Fast sale items
View automated email history for a customers and orders
Importing Products From CSV
Extra Product Fields
Adding enquiry forms to your products
Managing product enquiries in the CMS
Creating pre-set (canned) response text to enquiries
Returns and adjustments to orders
Refunds and Credits
Vendor Pages - Allow members to upload and manage their own products
Art Galleries
Specifications
Assembled Products and Recipes
Importing products via URL (from another site under your account)
Product Pricing, Currencies
Trade Pricing / Member Pricing
Multiple Currencies
GST/ Tax Based Pricing
Bulk Product Pricing Updates
Vouchers and Discounts
Adding a currency converter
Supplier Pricing / Average Cost Pricing
Show Price Range where Available
GST / VAT calculation
Plugins
Courier Plugins
Payment Plugins
Reviews and Ratings Widget
Wishlist
Customer Stock Notification System
Stock Sync Multi Site
Google Plugin (For Google Shopping Feed and Analytics)
Xero Integration plugin
Wholesale
Setting up different price groups for wholesale customers
Hiding RRP / Savings detail when Pricing is less than retail
Reorder Stock Page
Syncing stock and pricing between two or more hosted websites
Show Retail Pricing Incl GST, Trade Pricing Excl GST in one cart
Rental, Booking and Appointment Systems
Appointment Scheduling (Services Booking)
Rental / Hire Management System
Accommodation Booking System
Seat Booking - Vans and Activities
Syncing your Google Calendar
How can I disable bookings until a certain date
Payment Options
Trouble Shooting - Payment Method box is not showing text
What is a payment gateway and a merchant account?
Selecting the right credit card payment gateway / merchant account. NZ
What other Payment Options can I offer on my website?
Credit Card Payment Notifications
Shopping Cart Transaction Messages
Hosted Payment Solution, or your own SSL cert?
Information for Completing Merchant Account Forms
Paymark Logins
Where to add Returns Policy/Terms and Conditions information
Adding additional information to a successful credit card transaction
Working with Custom Payment Options
Subscription Payments
Auto cancel unpaid orders
Afterpay
Resticting a payment option to Retail
Couriers / Shipping
Setting up your basic freight options
Custom Freight Overview
Aramex Couriers Consignment Integration
Aramex Couriers Live Pricing
StarShipIT
GoSweetSpot NZ
ParcelPort NZ
NZ Post (and Pace)
NZ Post / Courier Post - eShip
Distance Calculator
Dropshipping
Freight, Shipping or Delivery Fees
I've connected my website to the courier company, but the orders are not appearing in their system
Restricting products by Postcode
Restricting orders to specific countries
Troubleshooting - Help - my freight is incorrect!
Address Label Printing
When are Rating Review Emails sent out?
Calculating freight when shipping multiple packages.
Stock & Quantities
Out of stock, hidden, not for sale or prioritised products
Last item competition. How does quantity in stock reduce?
Quantity selection - allowing decimals or more than 20
Product option level stock availability and pricing
Out of stock, allowing backorder
Stock Availability Notifications (Plugin)
Display Stock Level Options
Vouchers, Discounts, Loyalty Points
How to add Vouchers and Discounts
Sell Vouchers Online
Voucher Creation and Management
2 for 1, quantity discounts, member discounts
Loyalty Points Across multiple shopping carts
Discounts / Sales
Free Freight
Limit Qty of Items on sale - Via Product Pricing Tab
Selling Photos / Prints
Shopping Cart Add-on Page types
Advanced APIs / Add ons
Where to import / update products by CSV
How to import products from a CSV file spreadsheet into your Shopping Cart
Adding Additional Product Images via CSV
Deleting Additional Product Images via CSV
Exporting product info from MYOB
Ordering products offline
Connect your Site to Facebook Commerce Manager
Fastway Couriers Integration
Selling digital media (like PDFs)
Klaviyo Feed
Point of Sale (POS)
How do I enter POS mode
A non shipping option (that marks the order as shipped) that only appears in the POS
Reports
Where to view / export Ecommerce Reports and Data
How to view Gross Profit Per Product
Orders
Viewing a Pick List for an Order
Sending a customer order documents manually
Customising Email Notifications
Send a TAX INVOICE instead of an invoice
How to remove Auto-login links on Invoices
Add a Custom Logo to your invoice
Setting your own invoice number and prefix
Email & Membership
Managing Membership
Member Status / Security Levels / Opt In Levels
Member Security/Password Pages
Logout Issues On Password Protected Pages
Customising Registration Pages
Registration and Password Reminders
Auto Membership Registration, Expiry, Renewal and Payments
Advanced Members Widget
Member Collaborative Pages, Member Content
Allow admin access for single pages
Import Members
Export Members
Giving logged in members VIP Pricing
Uploading files for single members
Uploading shared files for all members
Custom Membership Fields
Allow administrators / sales reps access to their approved members
From Addresses, Notifications & Validation
Global Enquiry form options
Webmail
Moving email to a subfolder using Squirrel Mail (webmail)
Bulk Email
What is the bulk emailer?
Where is the Bulk Emailer?
Creating an Email Template / Email Tags
How to Send Newsletters to a Mailing List
Test your newsletters - Formatting Issues (MS Outlook)
Bulk Emailer Stats and Issues
Opt in / Opt Out / Collecting email addresses
Mailing List - Importing an existing list
Failed Senders
Annoying popup subscribe boxes
Unsubscribing
Use Product Snippets in your Bulk Email to quickly add product information
CRM Features
Setting followup dates
Customer Notes
CRM Customer Tagging
Customer Relationship Management
How to I know if a password reminder has been sent?
Email Campaigns
All About Email Campaigns
Starting and Stopping Email Campaigns
Membership Expiry Emails
Forums & Blogs
How do I create a forum?
What type of forum should I choose?
Blog Pages
Web Digests by Email
Facebook Comments Box
Pop3/Imap Email Services
Email Overview
Creating new POP3 or IMAP Email Mailbox Accounts
Where do I find my email mailbox settings
IMAP on Outlook for Office 365 - Synchronising Folders
Outlook Desktop (Office 365) Settings
Getting a TLS Security Error - Invalid SSL Certificate
Secure SMTP - One SMTP for all ISPs
Domain Email and Minimising Spam
Sending emails using your domain email address
How many email addresses can I have using my domain?
What is a forwarding email address?
My email doesn't work
Can I have one domain email address forward to two email inboxes?
What spam filtering do you do?
Iphone / Smartphone email integration for gmail/google apps users
Using a standard Gmail account to send and receive email from your mailbox
How to Set Up Google Workspace
Change To Gmail
Web forms - email debugging
Size Limits On Emails
Whitelist IP Addresses / SPF Record
Changing a password assigned to an email address
Migrate IMAP Email History
IMAP - My email is missing
Apple Device Email Setup
Scams and Hoaxes
General Tips to avoid Phishing
Some that are not scams
Paypal - HostGator
Trademarks and Domains (mainly from Asia)
Bank Refunds - aka Nigerian Bank Scam
Reciprical Link Request
Fees for website directories claiming huge hits
Domain Renewal Notices / Trademark Infringements
Lead Magnets / Growing Your Customer Database
Blog Lead Magnets
Lead Magnet Page
Promoting your site
Analytics and Tracking
Facebook Pixel
Google Tag Manager (GTM)
Google verification of Domain ownership
Google Analytics - Tracking Code
Why isn't Google Analytics tracking my website?
Google Analytics - Adding the tracking code (traditional)
Social Networks
Add Social Icons to your website (Facebook, Instagram etc)
Add a Twitter Feed
Add a website page as a facebook page tab
Facebook preview caching old/offline version, wrong image displayed
Add Social Network Like buttons to your product pages
Add Facebook Chat to your page
Search Engines
SEO Strategy and Process
Selecting the right key phrases and keywords
The first paragraph is very important
Headings and Titles
Where do I enter Metatags?
META keywords
Natural URLs and SEO filenames
Search Engine Optimisation example
Linking - incoming links
Web Statistics
Submit your website to search engines
Make changes a pages content often, or not at all
Search within my own website
Google Adwords
Google Sitemap XML
Add your sitemap.xml to Bing Webmaster Tools
Add your sitemap.xml to Google Search Console
Renewing domains for several years is a good idea
More Search Engine Optimisation information
Will transferring my existing website to you reduce my existing SEO ranking?
Avoid flash and activeX
Facebook / Social Networking links
Secure Files/Pages and Google
Redirecting a Page from one URL to another
Advanced
Power User Options
Advanced Users Introduction
Colorbox - Popups
Advanced CSS Tip Sheet For Responsive Design
Add a news or events feed to another page
Importing a website designed externally
Menus - Active Page CSS Classes
Advertising - Rotating Clickable Adverts
Help - File Site pages being overwritten by CMS pages
Adding javascript to your website
Web Site Account Transfers
Transfer/Import Website With Many Pages
Random Content
ReCaptcha / Human Prompt
Adding a youtube popup video with Colorbox
Mobile Devices
Setting the correct timezone
Additional Website Administrators
Real Estate Listings Banner
Updating website design of live website
Get your Page ID
Smart Blocks
PHP Setup
Bookings Management System
Services Overview
General Booking Info
Creating Bookable Products and Settings
Bookings and bookings management
Common Booking Questions
How do I add a lunch break to a calendar
How can I disable bookings until a certain date
Wordpress
Migrating Wordpress Sites
Restore Wordpress from a Backup
Downloading a permanent backup of your wordpress data.
Switching PHP Versions for your Wordpress account
Wordpress Control Panel
HTML / CSS Snippets
Tidy More-Photos thumbnails on galleries on mobile.
Out of Stock Stamp
Circle Stamps CSS for featured products/stock
Default Social Widget Styling
Variable Font Embedding
Calendar styling
Smooth Scrolling down the page
Ordered List Numerical Intent Styling
[TAGS]
Bulk Email / Membership Tags
Shopping / Notification Tags
Tags for Templates
Smart Blocks
Embedding Web Fonts
API - EDI
Retrieve Order Information
Retrieve Member Information
View/Insert/Update Members
View/Insert/Update Products
Pricespy and GoSweetSpot
API Synchronisation With Other Services
FAQ Help Map
Uploading local font files
Advanced Template Customisation, CSS, etc
Accounts Issues
Change of Business Owner
The Basics
The Basics
Domain Names
Website Hosting
Common Questions
Guides
Building your site
Pages
Content Editor Modes Explained
Drag Drop Editor (Default)
Drag-drop Editor Overview
Inserting Images
Changing the editor from Drag-Drop to Contentbox
Changing the editor to TINY MCE
Using Drag-drop in Blog and Events pages
How to create a linkable button
How to link to a page
Setting content visibility on Desktop and Mobile
Hover states and animations
How to link to in-page content
Special Snippet Blocks
Homepage Featured Slider
Homepage Featured Grid
Portfolio Snippets
Product Snippets
Contentbox Editor (Advanced)
Contentbox Introduction
Editor Icons
Editor Basics
Section Settings & Content Settings
Contentbox Backgrounds
Common Contentbox Questions
The Classic Editor (TinyMCE)
Editor Introduction
Formatting Text
Inserting content
Troubleshooting
Editor Advanced
Styling Content
Images / Photos
Finding Images
Editing Photos
Uploading Photos
Advanced Features
Image Captions
Banners and Sliders
The primary Website Banner
Page Banners
Sliders and Slideshows
Uploading content
Design Templates
The Basics
Changing your templates Masthead for a different layout
Tweaking your template
Templates Advanced
Shopping Cart Tags
Troubleshooting
Forms
More Q & A
Menus
Create a link button [Menu Link]
Sub menus
Tweaking your menus
Mobile Formatting
Advanced Page Types
Events Booking System
Business Directory
Photographers Shopping Cart
E-Commerce
Shopping Basics
Product Options
Layout and Formatting
General Layout and Formatting
Category / Product Lists
Product Detail Pages
Cart and Checkout
Enabling / Disabling Shopping Elements
Advanced Ecommerce
Product Pricing, Currencies
Plugins
Wholesale
Rental, Booking and Appointment Systems
Payment Options
Couriers / Shipping
Stock & Quantities
Vouchers, Discounts, Loyalty Points
Selling Photos / Prints
Shopping Cart Add-on Page types
Advanced APIs / Add ons
Point of Sale (POS)
Reports
Orders
Email & Membership
Managing Membership
From Addresses, Notifications & Validation
Global Enquiry form options
Webmail
Moving email to a subfolder using Squirrel Mail (webmail)
Bulk Email
CRM Features
Email Campaigns
Forums & Blogs
Pop3/Imap Email Services
Scams and Hoaxes
Lead Magnets / Growing Your Customer Database
Promoting your site
Analytics and Tracking
Social Networks
Search Engines
Advanced
Power User Options
PHP Setup
Bookings Management System
Services Overview
General Booking Info
Creating Bookable Products and Settings
Bookings and bookings management
Common Booking Questions
Wordpress
HTML / CSS Snippets
[TAGS]
Bulk Email / Membership Tags
Shopping / Notification Tags
Tags for Templates
Smart Blocks
Embedding Web Fonts
API - EDI
FAQ Help Map
Uploading local font files
Advanced Template Customisation, CSS, etc
Accounts Issues