Email FAQ

There are several ways that email can be added/accessed on your domain name. Email forwarding, POP3 Mailbox Accounts, IMAP Mailbox Accounts, Google Suite/Apps, Microsoft Office 365, Server Name / MX Record change, Web Mail

You can now add new POP3 or IMAP email mailboxes directly through our CMS. Just click on the red email button under your domain name, then follow the directions

You can find your email mailbox settings via the DOMAINS / EMAILS button in the main menu.

If you can connect to your mailbox but no mail is downloaded - see this troubleshooting tip

Mar 2020 settings tested as working with the office365 desktop client.

Make sure you are using the incoming and outgoing mail servers provided by our instructions inside the CMS.
Incoming: mail.cms-tool.net
Outgoing: smtp.cms-tool.net

If you work from multiple locations or through different Internet Providers, then you may find changing your SMTP server all the time is a real hassle

How to change email forwarding rules to minimise spam. How did someone take over my email account to send spam. How did the spammers find my email address?

How to set your 'reply to' address to your new personalised domain email address

You can have as many email aliases as you require, but limited pop mailboxes.

What is a forwarding email address and when do I need one?

Use this procedure to determine the problem with your email

Yes simply enter the two email addresses in the to field separated by semicolon and no spaces

If some emails are not being delivered to you, find out what spam filtering is happening on our servers

We've setup our own iphones this way, works well, it uses the iphone/MS Exchange integration method, even though you are really using GMAIL or Google Apps.

You can setup a mail account hosted with us in your standard Gmail account by linking it as a third party account

Learn how to move away from xtra/yahoo/hotmail/etc to an awesome gmail experience

There are lots of steps in email going from our web forms to your inbox, learn the process here if you are needing to debug email issues

We have a limit of 20MB on attachment sizes (or total email size) for all emails that are sent or forwarded via our SMTP servers. There is no limit on incoming email. That said, every SMTP/POP server in the chain of email delivery may impliment different rules, and there is no guarantee of an email with > 5MB attachment succeeding.

if you have the ability to define SPF records or whitelist SMTP servers, please use include:spf.cms-tool.net

Copies all emails and folders from old IMAP server to new IMAP server

Do you have missing emails in your inbox? Have emails disappeared from your inbox?

Learn about how we block spam, and how email may be blocked by other ISPs also.