Email FAQ

Email service and support

A basic email service

We provide a basic email service that is only supplementary to our web hosting service. If you consider email to be crucial to your business, then you should contact a professional email company to provide you a professional dedicated email service. eg this applies to spam filtering, virus filtering, larger mailboxes, larger attachments, 24/7 support, MS exchange etc. Having said that using an online service (such a gmail) is becoming more and more practical - with its many advantages (and can be set up so your customers will never know)

What support we provide regarding email issues

Note, we will provide support for your POP3 mailbox to only confirm that your webmail is working and that your POP3 account is working from our end.

If you experience issues on your own computer, eg due to internet access, firewalls, outages, viruses, computer corruption, illegal software, or general lack of knowledge on how to setup your email accounts, then this support time will be provided at your expense. We suggest that all businesses make available to themselves a local computer technician who can solve problems on site, who will then be able to actually see your screen and use your keyboard.

Please understand that there are many different email clients, many different ISP's providing outgoing email services, many different levels of customer experience. Without being able to see your screen or use your keyboard, we just cannot provide that level of support. If we can confirm that your webmail is working correctly, then this is the demarkation point between confirming your email service is being provided correctly, and your need to provide your own IT technician to manage your own computer interface.

If you want us to provide technical support over the phone for your computer, then we can, however this time is chargeable. Standard fee for helping with customers email configuration via the phone is $100 + GST (maximum of 30 minutes).