Secure SMTP - One SMTP for all ISPs

Typically you should use the SMTP server provided by your ISP.

This means that email you send, will go from your computer, to your ISP's SMTP server and then to the designated recipient. There is no reason for the email you send to go anywhere near our servers. When you receive email, then it will come to our server, and then we will either forward it to you, or put it in your mailbox depending on your setup.

HOWEVER. If you work from multiple locations, or use different ISPs then you may find changing your SMTP server all the time is a real hassle. There are 2 options.

  1. Install an SMTP server on your local computer
  2. Use our secure SMTP server

Setup instructions for our SMTP Server (for MS Outlook)

Our new SMTP server can be used from any ISP. These instructions are for MS Outlook but should be similar for other email programs.

  1. Tools menu-> Account settings
  2. Select account-> Change
  3. Outgoing Server:
  4. Do not tick SPA option
  5. More Settings->Outgoing Server Tab
  6. Tick "My outgoing server (SMTP) requires authentication
  7. Tick "use the same settings as my incoming mail server"
  8. Advanced Tab
  9. Outgoing Server Port: 25   (or 465)
  10. Don't tick "This server requires an encrypted connection (SSL)" 
  11. In MS Outlook 2007, if you do want to use SSL, you might set the Encryption type to: TLS
  12. OK, Next, Finish

Tip, the part people often get wrong is the forget to change the outgoing server port!

Important Customer Service Note

This service is offered as an optional extra. We will not provide customer support for this feature to a non technical audience. You must have a qualified technition at your end of the phone line, who has read this page, before we will enter into any discussions over this service. Otherwise, your support is limited to any notes we put on this page.

Notes for Secure Incoming Servers

We thought we may as well include the secure POP3/IMAP options for those who are interested. Customer support for help with this is chargeable unless we are speaking with an IT professional or the issue is a fault at our end.

  • POP3/IMAP Server address:
  • Secure POP3 port: 995
  • Secure IMAP port: 993

In Outlook (POP3 settings):

  1. Tools->Account settings
  2. Select account -> Change
  3. Incoming Server:
  4. Do not tick SPA option
  5. More Settings-> Advanced tab:
  6. Incoming server (POP3): 995 or 993 for IMAP. 
  7. Tick "This server requires an encrypted connection (SSL)"

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