Typically you should use the SMTP server provided by your ISP.
This means that email you send, will go from your computer, to your ISP's SMTP server and then to the designated recipient. There is no reason for the email you send to go anywhere near our servers. When you receive email, then it will come to our server, and then we will either forward it to you, or put it in your mailbox depending on your setup.
HOWEVER. If you work from multiple locations, or use different ISPs then you may find changing your SMTP server all the time is a real hassle. There are 2 options.
Our new SMTP server can be used from any ISP. These instructions are for MS Outlook but should be similar for other email programs.
Tip, the part people often get wrong is the forget to change the outgoing server port!
This service is offered as an optional extra. We will not provide customer support for this feature to a non technical audience. You must have a qualified technition at your end of the phone line, who has read this page, before we will enter into any discussions over this service. Otherwise, your support is limited to any notes we put on this page.
We thought we may as well include the secure POP3/IMAP options for those who are interested. Customer support for help with this is chargeable unless we are speaking with an IT professional or the issue is a fault at our end.
In Outlook (POP3 settings):