Email Overview

Email services are only available for customers with live websites or email only hosting plan.

There are several ways that email can be added/accessed with your domain name.

  • Email forwarding
  • POP3 Mailbox Accounts (including Web Mail access)
  • IMAP Mailbox Accounts (including Web Mail access)
  • Web Mail / Round Cube
  • Google Suite / Apps
  • Microsoft Office 365
  • Server Name / MX Record change

To set up any of the first three options click the [email] icon button next to your domain name in the domains tab.  Read the onscreen instructions depending on your choice.

Email Forwarding

This is the simplest, most practical and for that reason the most popular option.  Our server forwards all emails address to your specified domain email address to your pre-existing email address (with your current email provider).  Just specify a forwarding address for each of your email prefixes... eg sales@ fowards to

You can make several email "aliases" per domain name.  eg info@, accounts@, webmaster@, sales@ etc and these can be forwarded to a single email address or mutliple recipients. 

Note: Previously you may have been able to send email as your domain alias address, but these days, most email service providers and spam filters will make it near impossible to deliver email that is not sent from the authorised email account. Email forwarding is an easy way to receive email, it is not suitable for sending email as this address.

POP3 Mailbox Accounts

This is the next most popular option, but a little bit more difficult to setup. You need to add a new email account to your email client. Once you have added your new mailbox in our CMS, then all the instructions on what to do next will be provided to you.

POP3 mailboxes are when the email is stored on our mailserver, and is only downloaded to your computer when you click "send and receive".

We also provide webmail so you can access your email on the move.

Note: We will only provide support to confirm that your POP3 account is active via webmail. You will be required to pay for your own technical support for configuration of your email client (eg desktop, phone, ipad etc). We do provide easy instructions, but the onus is not on us to support your software/hardware, as this would make support very expensive and increase the costs of our service.

IMAP Mailbox Accounts

These are similar to POP3 accounts, except that all email is stored on our mailserver for all time. You can sort your email in to folders using our webmail, or most common email clients.

Using this approach will eventually consume alot of space on our mail servers, and we will charge for excess space used. We do have an option to automatically delete old email from our server, however, this may also remove those historical messages from your devices. 

IMAP email accounts are good for people who want to access all their email from multiple devices, web, office and home. However, it is often a bit slower and clunkier to use, placing a greater strain on your internet access. Make sure you have broadband. Be prepared to pay for your own technical support.

Web Mail (Round Cube)

Our webmail server allows you to manage and access your email in folders. We have 2 email clients to choose, the best and most popular option is "RoundCube". The other is "SquirrelMail". You can use either software interchangingly, and also manage your email with any IMAP email client on your phone or desk top as you like. Please refer to the IMAP section above for more information.

As your inbox grows, rememember to archive emails to a folder, to keep your inbox fast and responsive. Remember to delete old emails, or spam, as eventually your mailbox will grow outside of our free limits, andyou will incur excess storage fees on large mailboxes. 

Google Suite / Apps

Gsuite is an excellent option, but you need to pay Google upwards from US$6 per user per month. All your domain email will be processed by Google, giving you web based access, pop accounts etc... You also gain access to a range of collaborative tools like google docs, sheets, etc. If you need help setting this up, you are best to contact an IT consultant, and your IT consultant can liase with us to complete the DNS setup requirements.

Office 365

Office 365 is also another great option, again charged per usur per month, directly by Microsoft. If you need help setting this up, you are best to contact an IT consultant who may resell those services to you, and your IT consultant can liase with us to complete the DNS setup requirements.


Mail Server (IP address / Servername)

Please provide your mail server name and IP address if you run your own inhouse email server, or if you use a professional email filtering service provided elsewhere, or your ISP is continuing to manage your email.


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