Requesting a UDAI

To request a UDAI key for a domain name managed by us

  1. Login to the CMS
  2. Click on the Domains / Emails button located at the TOP of of the CMS
  3. At the top of this page you will see a list of your domains.
  4. Click the REGISTRY/CONTACTS domain next to the required domain.
  5. From the window that pops up - Click the 'Retrieve UDAI' link - a new UDAI key will be displayed and an email will be sent to the email address specified in the registry contact details

If you do not receive your UDAI Key via email

If your UDAI key has not arrived in your email box

  • Check to see if it has been diverted to your Junk/Spam mailbox
  • Check that your contact details are correct in the Domains & Email section


To check if your registrant contact details are correct

  1. Click on the Domains & Email button
  2. Click the correct domain name from the list (if you have more than one)
  3. Then click the 'Update Registry Contact Details' link and check if your email address is correct
  4. Modify the email address and save. Retry the 'Retrieve UDAI' link

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