Domain Email and Minimising Spam

If spammers are sending email to addresses you never use

Typically these emails will be sent to a list of common first names or departments prefixed to @yours-and-every-one-elses-domain name.

Solution: Under Domains & Email > Domain Name > Email, delete the blank "catch all" email address and specify only the email addresses you use in the forwarding rules area.


If you are getting failed message notifications / auto replies to email addresses that you never use.  Or it looks like someone is sending spam using my email account.

They're not accessing your email account at all.  Anyone can send an email to anyone using any reply/from address.  Very easy to do, go into your email settings and change your reply/from address to anything you want, your email will still send. 

When the recipient gets it, they will reply to the reply address in your email.  So now this is where spammers come in.  They send spam using any old persons email address, because if they use their own, it will be blocked.  If they use yours, then less likely to. 

It's the content of emails which determine that it is spam.  Don't be worried about this happening, it's happening to everyone.  So how did they get your specific email address?  Ok, consider the other questions on this page.

Solution: Sorry you can't do anything about this.


If Spam is being sent to my friends addresses from my address.  Have i got a virus on my computer?

Probably not, but one of your friends may have.  What the viruses do once they've infected any computer is to look at the address book.  They will then send emails from everyone to everyone.  Since many people have the same friends, then there is no reason that you or the person the email was sent to/from is the infected person.  It could be any other person who you both know in common.  This error is less likely to occur if you keep your security up to date on your computer, or if you use a web based email program

Solution - If problems persist, talk to your friends who are most likely to forward the most jokes to you.  These newby computer users tend to be the ones who don't know which attachments to open or not.

Our Spam Filters

We run 2 different types of spam filters. Domain email spam is filtered by an industry standard service called spamassassin. This blocks alot of spam, but to ensure we don't block legitimate email, it may end up allowing some spam through. We do not provide any customisation of the spam filtering service, because it would create more support effort that the effort required to simply delete your own spam. You can always add spam filters on to your desktop, or create inbox rules to delete spam that reaches your computer, and this leaves you in control 

We also have a custom built spam filter on website form spam. This filters out email enquiries on your website. Everytime you receieve an enquiry, there is a link that allows you to mark the enquiry as spam. If you do this, then it will reduce spam for other users, and other users will help reduce your spam. We also look for common spam signals, and force some websites visitors to complete an anti robot captcha field. However, some spammers are humans who actually complete the forms manually, so some spam will always get through. 

Other ways to reduce spam

  • Hide your email address from your contact details page and/or website template. This does make it harder for legitimate people to contact you, but it also makes it harder for spammers to harvest your email address.
  • Purchase your email 

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